What is a Subscription ID?
When you purchase a subscription, you are issued a 4 - 8 subscription ID. You should have received your Subscription ID from either the approval
screen when the order was made or in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of
your Subscription ID and use this number in all correspondence with a customer service representative.
My card has been used fraudulently in the past and now I can't join this site. Why is this?
Whenever fraudulent activity is reported on a credit card, the card number is placed in a negative database which prevents any further transactions on this card.
You should contact your issuing bank or credit card company and request that they issue you a new card. You can also attempt to join our site via any of the other
billing methods we offer on our signup page.
I did not receive a sales confirmation email. Why?
Sales confirmation emails are sent with each order that our Transactor processes. It is imperative that you enter a valid email address whenever prompted so that you'll receive your confirmation.
I purchased a subscription using my checking account but I cannot get access. Why is this?
The Internet methods by which your checking account is validated are still quite outdated. Though we can approve your transaction in real-time,
your purchase can still be returned for insufficient funds, invalid account information, etc. Be sure to complete all fields correctly when joining.
If you are positive that your transaction has posted to your bank account and your password still does not work, please contact our Customer Service Department.
PASSWORD QUESTIONS
I have forgotten my username and password. Where can I retrieve this?
We are currently programming an automatic lookup system. In the meantime, please contact Customer Support.
BILLING QUESTIONS
I have purchased a subscription to your website. Under what name will the charge appear on my billing statements?
The name or 'descriptor' of the company will be the same name as the one on the order form for the site you joined, or on the email confirmation you received, usually "IBL*www.ibillcs.com."
I purchased a trial membership - will I be billed?
You will be billed the initial trial price. If you do not cancel your trial membership prior to the end of the trial, then you
will be billed for a standard monthly membership on a recurring basis. Please refer to the terms and conditions of the Website that you joined for further information. Web900 transactions
are not automatic rebilling transactions.
How do I cancel my membership?
You can instantly cancel your membership here by using our cancel form.
My credit card or checking account is being billed, how can I stop this?
You need to cancel your membership by using our cancel form.
Once I cancel my membership will I be billed again?
No, absolutely not. Once a membership is cancelled there will be no further billings.
I am having problems canceling my membership. What do I do?
If you've already tried using our cancel form, or
don't have the proper information available, you may contact a customer service
representative by using this link.
How do I know that my membership has been cancelled?
You will receive an email cancellation receipt once you cancel. In order to receive this receipt, it is necessary that you use a valid
email address when ordering a service or product. You will also see that you have been cancelled by the on-screen message you get once you submit the
cancellation form.
TECHNICAL QUESTIONS
I am having problems viewing the content of the Website that I joined what do I do?
Please contact the for technical assistance.
CONTACT INFORMATION
If you have any further questions please inquire to Customer Support.
